NDB Bank Sri Lanka, a trusted banking partner, offers a comprehensive range of innovative financial solutions for individuals and businesses, empowering growth and financial prosperity with unparalleled customer service
NDB Bank Sri Lanka, a trusted banking partner, offers a comprehensive range of innovative financial solutions for individuals and businesses, empowering growth and financial prosperity with unparalleled customer service
Worst Bank in Sri Lanka with poorest customer service
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I am writing to express my concerns regarding my recent experience with the Kurunegala branch of the National Development Bank (NDB). My name is Ekanayake and I had recently opened an account with the bank for the first time, as i had bad experience with my accounts with government banks. I deposited 15 lakhs and 10 lakhs as fixed deposits for three months and a year, respectively.
Upon attempting to withdraw the matured 15 lakhs, I was informed by a female officer that I would need to provide a letter issued by the bank, which I was unable to do as I was residing elsewhere, and the letter was not available. Despite having my foreign passport for identification, I was told that personal presence with the letter would be mandatory. When I inquired about the possibility of losing the letter, I was informed that a police report would be necessary in such a scenario. and many more reports etc… (Whereas some other banks do not ask for such thing ,because, Other financial institutions verify their identity and release the funds without the need for the original letter, as it is prone to being lost over the course of a 10-year deposit.)
Despite these difficulties, I was eventually able to withdraw the money from the bank, however, I also noticed another issue with the bank’s practices. Specifically, I was concerned that my identity was not verified while transferring 15 lakhs to another bank account. When I raised this issue with the female officer, she merely smiled in response.
I believe that the officials at the Kurunegala branch of NDB are belittling customers and this is contributing to the downfall of the bank. Based on my experience, I would not recommend this bank to anyone who values financial security. I am willing to provide evidence to support my accusations if necessary. My account number is ending at ***********607
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The worst customer service I have ever experienced. I never recommend this bullshit bank to anyone. They don’t how to treat a customer. The work staff is very unprofessional. They just waste your important time.
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The worst bank in sri lanka. I have been trying to cancel my credit card for about 3 months. And after making more more than 10 calls to customer service and went to the bank twice they did it at last. Now i am trying to stop the notifications for 2 weeks.but still they haven’t taken any action. I have decided never to do any banking process with this bank. Ever again.
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this is the slowest and worst bank experience.slower than a government office.
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This is the worst bank experience I ever had. Because they have lot of hidden charges compared to BOC, commercial and People’s bank (I have accounts in these bank as well).
1.We put FD s at NDB, however if you want to get back the money for urgent case before the maturity, the only provide us “saving interest rate” for entire period we operated our FD.
2. Their staff are shifting from one branch to another within a little period. No one get responsibility of previous ones if we face difficulties.
3. When I called them, they told me, only they get extra 2% for loan against our FD. However at the end of their calculations it was over 4.5%.
4. We put FD s to get balance confirmation letter for UK visa purposes. When I visiting the branch after 28 days, one lady told me, the bank policy is “not to issue balance confirmation letter until the fund mature more than 3 months”.
5. I put saving account to collect my FDs interest monthly. Start the account by putting Rs.1000. However within one month, the entire 1000 gone for their different types of charges.
The thing I understood at the end is,
* the bank run staff with lowest qualifications, respect, and quality.
* the bank has huge number of hidden charges those can zero your savings account within a shorter period.
*the bank earns profits by using our funds, but if we want it before the maturity for urgent case, you can’t get anything than 3% interest rate.
The worst bank experience I ever had and I never recommend this bank to anyone.
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NDB Bank is worse poor bank in sri lanka. really dissatisfied with top managment.
only sweet talks. common liars. i hope it will fall down very soon. really dissapointed. my bad choice. why i select this stupit bank for my finance.very sad.
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Staff is incompetent, services are a the worst, facilities don’t work.
they charge me for facilities that don’t work, and add more facilities they said they cant provide to me and charge me for that too. its like the bank is running a fraud and theft business.
they charge more and frequently for any facility than other banks.
after reporting many of their faulty issues, they act like they have done nothing wrong, and there are no issues.
NDB Bank is not competent or Qualified to be in banking.
only sweet tak with worse bank + stupit managment. totaly dissapointed. really they dont know how to do businuss. managment with top class idiots. i lost a good international relationship because of this worse staff. it will close very soon.
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Worst Bank ever In Sri Lanka.. They came back to us to make Savings Planners once I opened the savings planners they said I can uplift them prematurely with the current balance, therefore, I open a few savings planners for myself and my niece and nephew too.. now once I gave them a request to uplift my savings planners they told me that they can pay the current savings interest rate which is 2.5% even though I agreed with that now they were even didn’t pay what I saved in the last few years even after uplift those savings planners they were charged SO cancellation fee of Rs.3,000/- and they said that minor savings planners cannot be uplifted until something happen to kid WTF is this if I cannot contribute anymore what should I do? anyways don’t make any commitment with this bank they will charge us even for pee very disgusting
Worst bank in Sri Lanka with so many incompetent ppl faulty systems and technical problems. Their credit card is surely a scam.
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