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Customer Service
9
Quality of Service
7
Based on 23 Visitor Reviews
14
User Average

NDB Bank Sri Lanka, a trusted banking partner, offers a comprehensive range of innovative financial solutions for individuals and businesses, empowering growth and financial prosperity with unparalleled customer service

30 comments on “NDB Bank review

  1. 9
    Poor Service

    It is with great regret that I have to inform you a service failure that I had to experience on 04/05/2022 I came into your branch at giriulla in order to change a cheque to cash. I was waiting there 03 hours (1.50 p.m. to 4.45 p.m.) then they said that there is a issue in the system. Please don’t waste people’s time and make sure not to happen that in the future.

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  2. My Credit Card expired on March 22 and I asked them to send it to NDB Pitakotte Branch. I called last week to the Head office and did a reminder and they said they will send it on this week. So i called this wednesday (27th April) to NDB pitakotte and they said they never received such. So I again called the Card center and they kept me on the phone for nearly 20min and finally said the card is still at Nawam Mawatha. And they agreed to send it to Pitakotte Branch on this friday (29th April.). I did the same proceeded and called the Pitakotte branch and they said they didn’t receive it. Then I again called the head office and they again kept me nearly 15min on hold and said the card is still at Nawam Mawatha. Can i know what the fuck are they are doing with keeping card on hold at your card center. If they agreed with the customer they have to deliver it on time. Is this the service they are giving to the customer? Words don’t matter. They have to show it with their work. They have nice slogans. but when it comes to work it’s very disappointing. Now they asked me to come to the Nawam Mawatha and collect it from the Card Center.

    The worst Fucking Bank in Sri Lanka

  3. 2

    I must state that NDB bank’s customer service is appalling. I had to send you any emails to contact them, which took more than 24 hours. What’s the use of having a credit card if we can’t pay it off? What I should say is that I can foresee the country’s position based on your bank’s behaviour.
    Lakmali Wijesinghe

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  4. I came here to put a review about NDB bank but can I see huge reviews about ndb bank I thought about nothing going to happen or change because that much of people frustrated and disappointed about the ndb bank, I want to ask I saw a article on Google ndb ceo was got a award the best ceo of 2020 if the leader is best how could be the team will be useless and careless this much, I never recommend such a bank to anyone.

  5. I came here to put a review about NDB bank but can I see huge reviews about ndb bank I thought about nothing going to happen or change because that much of people frustrated and disappointed about the ndb bank, I want to ask I saw a article on Google ndb ceo was got a award the best ceo of 2020 if the leader is best how could be the team will be useless and careless this much, I never recommend such a bank to anyone.

  6. 3
    The worst bank ever. Lack of professionalism.

    Tried to open a bank account and told me that my ID verification cannot be verified because of network problems but in fact the queue is running for teller customers. Unprofessional and would not recommend to anyone.
    Very good at giving false promises to customers and they will make sure you to waste your time.

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  7. 2
    WORST CUSTOMER SERVICE

    One of the WORST customer services ever.
    The card centre people came to our office and canvassed Credit card to me on early January and now it’s been 5 freaking months still I didn’t receive the card. The best thing is these people have dropped my card on the road while on delivery and neither the courier guy nor the bank informed me about it. It happened on March 20th and I made the complain on that day itself. After that I had to call 5 freaking times to their bullshit contact centre and every time they are saying they will attend, that’s it. I sent emails for two times. Still no body replied me or called me back. My last call was about 15 minutes.

    This is the customer service of NDB bank and I strongly DO NOT RECOMMEND anybody to apply for any service of this bullshit bank. I repeat NEVER. If so you will waste your important time and Money as well.

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  8. 87
    Very Poor Customers Service

    #NDB බැංකුවේ Active නොකරපු කෙඩිට් කාර්ඩ් එක Cancel කරලා, Cancel කරා කියලා Letter එකක් e mail කරන්න කියලා අප්‍රෙල් 03 මම letter එකක් e mail කරා #NDB බැංකුවට.. අදට දවස් 6ක් තවම එව්වේ නෑ.. දවස් 3ක් බැංකුවට කතා කරලා Complain පවා කරා. ඒත් තවමත් නෑ.. මේ වගේ පොඩි දෙයක් කරන්න බැරි බැංකුවක් #NDB කියන්නේ.. අනික තමාගේ අදාලා රාජකාරිය වෙලාවට කරන්න බැරි සේවකයන් එම බැංකුවට පමණක් නෙවේ රටටම කරන්නේ අවමානයක්.. බැංකුවේ විතරක් නෙවේ හැම ආයතනයකම මෙම ගැටලුව පවතිනවා. මේවා ආයතන ප්‍රධානින් සොයා බලන්න ඕනේ..මගේ රැකියා ජිවිතේට අවුරුදු 10 ක් වෙනවා. අද වෙනකම් මට කිසිම Customer කෙනෙක්ගේන් Complain එකක් ඇවිත් නෑ. තමා පාරිභෝගිකයන්ට සේවාවක් සැපයිය යුතු රැකියාවක් නම් කරන්නේ තමාගේ වගකීම හරියට කරන්න. තවත් කෙනෙක්ව අපහසුතාවයකට පත් කරන්න එපා.
    #ndbbank
    #NDBBANK
    #IBSL
    #CentralBank
    #News1st
    #NethFm
    #AdaDerana
    #Swarnavahini

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  9. 38
    good bank. keeping customers in queue is there style

    went to get cash a few times, changing cash cheques. you find that if there are 2 counters, one is closed during peak hours and there’s a queue of more than 3 or 4 standing. but better than boc.

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