HNB Bank Review
Based on 30 Visitor Reviews
39
User Average
Hatton National Bank Sri Lanka, a trusted banking partner, provides a comprehensive suite of innovative financial solutions for individuals and businesses, driving economic progress and prosperity with personalized service excellence.
HNB You guys have most horrible customer service. The card center calls are never answered..
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Had a really bad expirenace in kurunegala branch they dont knwo how to reapect a coustomer
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I recently tried to transfer my living expenses to New Zealand from HNB Kalutara. We have been maintaining our family savings accounts for 20 years. The customer service representatives at the front desk didn’t allow us to trnsfer money eventhough we produced all relevant documents. She made us to visit the bank for four days and every day she asked for several documents but when we hand over those documents, she rejected to pay it. The worst experience ever had. Shame on you!
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Based on my recent call to HNB connect (2024.01.03) highly appreciated Mr. Anuka’s support !
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The pathetic service took 3 days and 20 hours to issue a confirmation for a credit card transaction. From time to time, they gave different information and finally lied by pretending they had sent the particular confirmation by e-mail 2 days ago.
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I had a savings account withHNB in 2012 and an NRFC since 2014. There was an inactivity period and the savings account was closed by the bank and the funds were robbed. Then the NRFC fund was gradually deducted too due to inactivity. In 2023, I closed the NRFC after a long wait in the bank. The total loss was more than LKR 7500. Be careful, they rob you if you’re not careful!
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Dear HNB,
I logged into internet banking on HNB and when I tried to do a transaction, the OTP was sent to a different mobile number. I was concerned by this and checked my profile information and mobile contact number was different to my mobile number and I did not recognised the new number on my profile. this happened on 31st Oct ober 2023 and I checked my account on the 27th Oct and did not observe any issues.
So I called and emailed HNV as of 12.30 pm on 1st November, there was no response from HNB. Clearly this is a security breach and I called HNB bank and after a long wait I did not get any solution. I am a shareholder and a customer of HNB and I am very concerned about HNB service and I have emailed senior directors about this and still no response received.
Thanks
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Never trust HNB online platform for utility payments as it needs 02 working days to effect the payments.
The same was done via commercial bank online platform and it was effected immediately.
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Communicating to customer sucks! They provide services but customer support from front-end staff sucks. They have this board in the front, we can’t even hear properly what they are saying. This was effective during covid for them but you can take them off now right? Customer relations are disrupted. Either the person who is handling one section is not available? The services have changed. HNB one of the best services before now has totally come down. How are you even training your staff? If your enrolling us for services – you need to communicate to the customer the whole entire process? cutting money from our accounts and changing systems.. yikes!
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