Certis Lanka Courier Review
Based on 28 Visitor Reviews
13
User Average
Since beginning operations in 1995, Certis lanka has earned a reputation for speed and cost-effectiveness.
Since beginning operations in 1995, Certis lanka has earned a reputation for speed and cost-effectiveness.
Dear Certis Lanka,
Padukka Route (Kottawa)
I am writing to express my utmost disappointment and frustration with the recent customer service experience I had with one of your delivery personnel. I believe it is essential for you to be aware of this incident so that appropriate action can be taken to rectify the situation and prevent such occurrences in the future.
On 06-07-2023, I had an encounter with your delivery personnel while attempting to receive my package. From the very beginning, it was evident that the delivery person lacked the necessary skills to effectively communicate with customers. During our initial conversation, when I provided the delivery route and asked for an estimated time of arrival, the response I received was both unprofessional and unclear. Instead of providing reassurance or clarifying any uncertainties, the delivery person simply stated, “I’ll be there soon” without providing any specific details.
On my second attempt to contact me, I was unable to answer the call as I was in a crucial meeting. I expected professionalism and understanding from your employee regarding my unavailability. However, to my surprise, on the third call, when I did answer, the delivery person’s attitude was appalling. They scolded me in a disrespectful manner for not being able to answer the previous call, completely disregarding the fact that I had valid reasons for not being available.
I would like to emphasize that as a customer, I expect to be treated with respect, courtesy, and professionalism throughout the entire delivery process. The behavior exhibited by your delivery person was not only unbecoming of your company’s reputation but also completely unacceptable from a customer service standpoint. It left me feeling frustrated, disrespected, and extremely dissatisfied with the service I received.
I kindly request that you address this matter promptly and take the necessary steps to ensure that such incidents do not occur in the future. It is crucial for your delivery personnel to undergo training in effective communication, customer service, and problem-solving skills. Additionally, I hope that you will address the delivery person involved in this incident to prevent a recurrence of such unprofessional behavior.Padukka Route (Kottawa)
I am writing to express my utmost disappointment and frustration with the recent customer service experience I had with one of your delivery personnel. I believe it is essential for you to be aware of this incident so that appropriate action can be taken to rectify the situation and prevent such occurrences in the future.
On 06-07-2023, I had an encounter with your delivery personnel while attempting to receive my package. From the very beginning, it was evident that the delivery person lacked the necessary skills to effectively communicate with customers. During our initial conversation, when I provided the delivery route and asked for an estimated time of arrival, the response I received was both unprofessional and unclear. Instead of providing reassurance or clarifying any uncertainties, the delivery person simply stated, “I’ll be there soon” without providing any specific details.
On my second attempt to contact me, I was unable to answer the call as I was in a crucial meeting. I expected professionalism and understanding from your employee regarding my unavailability. However, to my surprise, on the third call, when I did answer, the delivery person’s attitude was appalling. They scolded me in a disrespectful manner for not being able to answer the previous call, completely disregarding the fact that I had valid reasons for not being available.
I would like to emphasize that as a customer, I expect to be treated with respect, courtesy, and professionalism throughout the entire delivery process. The behavior exhibited by your delivery person was not only unbecoming of your company’s reputation but also completely unacceptable from a customer service standpoint. It left me feeling frustrated, disrespected, and extremely dissatisfied with the service I received.
I kindly request that you address this matter promptly and take the necessary steps to ensure that such incidents do not occur in the future. It is crucial for your delivery personnel to undergo training in effective communication, customer service, and problem-solving skills. Additionally, I hope that you will address the delivery person involved in this incident to prevent a recurrence of such unprofessional behavior.
0
certis lanka ජරාවක්
Very bad service and they are talking in a bad way and delivery riders are thinking that they are the owners and they are using bad words also
0
Very bad service and they are not talking in a bad way and delivery riders are thinking that they are the owners and they are using bad words also
0
Very bad service and they are talking in a bad way and delivery riders are thinking that they are the owners and they are using bad words also
0
one of the worst courier service I have a ever experienced. No one is taking responsible even in complaint section. The delivery person doesn’t know how to talk to a customer. Very irresponsible.
So far I have received service from others, but I did not get worst experience like this.
0
Hello Sir/Madam,
I am Arshad Mawroof. I am emailing regarding my two lost phones from your service.
This is the barcode details that my friend received while posting the phones C000000000894945.
My friend posted the phone on 9th of August from Kilinochchi. I haven’t received the phone as of now. I called your costumers service several time but I didn’t receive any proper response from your company. Even I tried calling your head office there weren’t any response.
Today I was able to speak to someone from your your company. They asked for details of my lost phones
Details are written below:
iPhone 6s+ valued SLR
150000
iPhone 6s+ valued SLR 150000
If you need any further details, feel free to contact
Everyone inside thief
Don’t post in thz company
Thank you
Regards
0
Waiting long days
1
They do not deliver the goods and wait for us to go and collect it from their branch
One of the worst courier services I ever encountered.Would not recommend this to anyone.
Had to personally face a lot of issues workwise because of their inability to take the responsibility they signed up for.Don’t be deceived by their well mannered use of words.
Hope this comment helps anyone who was considering this company.
Had to give 1% because there is no option for 0% satisfaction.Would give a minus if I could.
0
mage visa document akaki 20 baradunna aka 26 wenida weddith gihulla na. bad service.
1