NSB Bank review
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Customer Service
33
Quality of Service
39
Based on 14 Visitor Reviews
37
User Average

Unlock a world of secure and rewarding financial solutions in Sri Lanka with National Savings Bank, offering a wide range of services for individuals and businesses

14 comments on “NSB Bank review

  1. 90
    Ravushanker & sreedevi

    I would like to express my gratitude and appreciation for the exceptional service provided by the National Saving Bank, Pettah Branch. From the moment I walked in, I was met with kindness and professionalism. The staff were incredibly helpful in guiding me through the process of opening an account and making a fixed deposit. Their efficiency and attentiveness made the experience seamless and stress-free.

    Furthermore, I was impressed by their prompt assistance in providing verification letters and facilitating foreign exchange transactions. Their expertise and willingness to help with every request showcased their dedication to customer satisfaction.

    The level of service at the Pettah Branch is truly commendable, and I am grateful for their support and kindness. I highly recommend this branch to anyone seeking reliable and courteous banking services.

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    90
    Quality of Service
    90
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  2. 1
    Complaint Regarding Customer Service Assistance from Mr. Shan

    Dear Customer Service Manager,

    I am writing to express my extreme dissatisfaction with the service provided by Mr. Shan ( customer service 94112379379 ) during my recent interaction with him. Today, I contacted Mr. Shan to address an issue my brother was facing with a cash withdrawal. However, instead of assisting me in a professional manner, Mr. Shan displayed a shocking level of rudeness and incompetence.

    During our conversation, Mr. Shan’s behavior was unacceptably dismissive and condescending. He made me feel as though I was inconveniencing him by seeking assistance, and he even insinuated that I was attempting to solicit money from him. His lack of empathy and unwillingness to help left me feeling frustrated and disrespected.

    I urge you to provide Mr. Shan with the necessary training on how to properly handle customer inquiries and provide support. It is essential that all customer service representatives exhibit professionalism, courtesy, and a willingness to assist customers in resolving their issues.

    I trust that you will take appropriate action to address this matter promptly. Thank you for your attention to this complaint.

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  3. 49
    Atrocious Customer Service- Ganemulla NSB

    My mother and I are both account holders at NSB bank and I’m currently residing in Canada and I send money to my mothers NSB account for her expenses time to time. My mother holds the account primarily at Gampaha branch but permanently resides at Ganemulla for more than 35 years. Recently she went to Ganemulla branch to withdraw her pension from her account but officers at Ganemulla branch refused her withdrawal saying they can’t let her withdraw money with her pension ID, as a former NSB Officer I know that we can authorize a withdrawal with the pension ID , she is a senior citizen and her pension comes to that Account, Officers at Ganemulla branch treated my mother very badly a 74 year old pension officer who servered the government over 35 years, She and my father are both not in their good health and they had to go to Gampaha branch to withdraw just Rs 20000 , I just want to make a formal complaint regarding this unfair treatment to an elderly pension woman not only cause she is my mother but their customer service as a whole is terrible and so disappointing.

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    Quality of Service
    97
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