Arpico Super Center Review
Based on 2 Visitor Reviews
32
User Average
Arpico is one of Sri Lanka’s premier Hypermarket with the ‘All under one roof’ concept. with 12 super centers island wide which are the company’s flagship outlets which has extensive parking, bill payments, banking facilities, lifestyle needs and the widest range of products.
I bought a Richsonic steam iron from Homagama Arpico center on 30th June 2023. Your staff tested and gave it without adding water and when I checked at home I found that water leaked from the Iron.
Then I took it back to the Arpico and made complained then they said that it should be sent for repair and that they would deliver it within 2 weeks. We asked for a new one as we need it daily but they could not give us new one. As I did not receive any response from your company until yesterday, I checked about it and they said that the manufacturer will not repair it and it should be sent to your head office. It was further informed that it would take about 2 months to repair it. I called that importer and they said me that they can repairer it under the Warranty period. Arpico Super Center should aware about it.
An iron is a daily necessity and we don’t have a replacement until it is repaired. At the time we bought it, we asked about it’s warranty and at that time it was not told about such a problem. If your staff had said that the manufacturer would not repair it, we would never buy it. I tried several times to contact them but I they didn’t respond the phone. At least they didn’t inform the current situation regarding our matter.
There are many companies that can provide electronic equipment, but we came to your company because of our confidence in the quality of your service. I am very disappointed about your bad customer service. I never expect this type of service.
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All under one roof concept at it’s best, but most items are expensive and only a handful of options at furniture. extremely useful for rush hour shopping. great place, great vibe.
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